In January of 2010 John Kim of Heidrick & Struggles wrote in a blog piece What bank leaders do you need post-crisis?: There may be little agreement about precisely where we stand in terms of economic recovery generally or financial services recovery specifically, but one thing is certain. When the inevitable recovery gets into full swing […]
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What’s the Talent Density of Your Team?
Even though some of the business decisions that Netflix management has made recently have not been well received, I still think that many of the firm’s cultural attributes are worth studying. As Netflix is back in the news again with a new DVD plan, I thought of CEO Reed Hastings’ words in a 2009 slide presentation: […]
Nine Reasons Managers Struggle
Reposted from: Leading Blog: A Leadership Blog: Nine Reasons Managers Struggle. I will have to check my network, it sounds like we may have worked with some of the same people… If I could add a tenth reason, I would suggest: They are on an endless quest for the ‘holy grail’. They spend an inordinate amount of […]
Why User Experience Is Critical To Customer Relationships | Fast Company
Digital analyst and author Brian Solis: “Engagement is not a campaign, it’s a continuum where technology is merely an enabler for a greater vision, mission, and purpose.” Amen! via Why User Experience Is Critical To Customer Relationships | Fast Company.
Why Bankers Need to Think Like Private Fixed Income Investors
Banks are in the business of taking and managing risks. Get that wrong and you go out of business, and there are many recent examples. I have sometimes worked with advisors who view loans as just another product to sell. This type of advisor also tends to view anyone in the credit underwriting and approval […]
How Sticky Are Your Relationships?
It’s Valentine’s Day– have you told your clients lately how much you love them? Yes, it’s already February the 14th, and you know what that means. Gentlemen, it’s the day to leave the office early to pick up some cellophane-wrapped flowers from the grocery store and grumble about the picked-over selection of torn cards and […]
Be Remarkable
In October 2011 I had the chance to share the stage at Safeco Field with Seattle Mariners Manager Eric Wedge at a large professional development event for my company. Eric spoke passionately about the need to challenge yourself to be the best you can be, to play your best game every day and to always […]
45% of tablets in the workplace are used for customer presentations and 1 in 3 consumers will be using a tablet by 2015.