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practice management

You Do Realize This is a People Business, Don’t You?

March 5, 2012 by JP Nicols

Bankers sometimes have a hard time understanding why their industry has satisfaction ratings right down there with utilities, cell carriers and bankrupt airlines. Maybe it’s because they sometimes have more in common with these business models than they would really care to admit. Companies and industries that score poorly in customer satisfaction tend to treat […]

Filed Under: FinTech, Leadership, Practice Management Tagged With: Business, Customer Management, Customer satisfaction, Financial services, leadership, Pareto Principle, practice management

What’s the Talent Density of Your Team?

February 18, 2012 by JP Nicols

Even though some of the business decisions that Netflix management has made recently have not been well received, I still think that many of the firm’s cultural attributes are worth studying. As Netflix is back in the news again with a new DVD plan, I thought of CEO Reed Hastings’ words in a 2009 slide presentation: […]

Filed Under: Leadership, Practice Management Tagged With: Business, Communication, culture, incentives, Netflix, practice management, Reed Hastings, talent management, values

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