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Customer Management

You Do Realize This is a People Business, Don’t You?

March 5, 2012 by JP Nicols

Bankers sometimes have a hard time understanding why their industry has satisfaction ratings right down there with utilities, cell carriers and bankrupt airlines. Maybe it’s because they sometimes have more in common with these business models than they would really care to admit. Companies and industries that score poorly in customer satisfaction tend to treat […]

Filed Under: FinTech, Leadership, Practice Management Tagged With: Business, Customer Management, Customer satisfaction, Financial services, leadership, Pareto Principle, practice management

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