Two recent reports show both the contrast and the convergence of the financial services and technology industries. The 13th annual Edelman Trust Barometer again showed the banking and financial services industries as those least trusted by respondents, while the technology industry topped the list. Separately, Oliver Wyman released a report on the financial services industry […]
leadership
Wow, I’m Actually Leaving My Day Job!
This week I celebrate an important anniversary in my professional career as I close this chapter and begin a new one. Twenty years ago this week, I joined a small bank that would become one of the largest and most respected in the country. It has been an incredible ride, and I got the chance […]
Five Lessons from the Oracle of Cincinnatus
Update: Terry Crilley passed away November 9, 2014. He will be missed by his friends, his family and the thousands of co-workers and clients he impacted during his career. I wrote this on the occasion of his retirement in April 2012. Last week I traveled from Seattle to Cincinnati to celebrate the retirement of my […]
Are you a coach… or just a caddie?
Last week I had the chance to collaborate with some great minds in management and leadership at a leadership conference for the firm that pays me for my day job. I have been a “Strengths Geek” for several years, as I often note, so I was excited to work with Paul Berg and Diane Obrist […]
I hired your resumé, and I ended up with you!
I’m really not much of sports fan. I just figured out that the Florida Marlins are now the Miami Marlins when I saw their gorgeous new stadium on TV on opening day. This fact may be surprising to people who hear me a lot, because I love to use sports analogies. Not in that failed […]
Be Remarkable- Word Cloud
In this season of rebirth, renewal and new beginnings I am reposting one of my most popular posts, Be Remarkable, in a word cloud. Thanks to everyone who has joined me in exploring the intersection of leadership, advice and technology. I started this blog as a creative outlet for me. I did zero market research […]
How to Rebuild Trust in Financial Institutions
I always enjoy reading Ron Shevlin‘s work. He is a senior analyst with Aite Group, where they say he is “…a recognized thought leader for his pioneering research on right-channeling consumer interactions, the impact of customer advocacy on future purchase intention, and developing sense-and-respond marketing capabilities to improve sales and marketing efforts.” I’ll buy that. […]
When Your Accountability Exceeds Your Authority, Increase Your Influence
When I graduated from college and entered the workforce, I received some good advice from an older executive: “Make sure you don’t end up in a job where you have accountability without authority“, he told me. I nodded sagely as I drunk it in. I even repeated the advice from time to time to other friends as […]