Innovation | Strategy | Leadership

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JP Nicols is a top-rated keynote speaker and an internationally renown advisor on innovation, strategy and leadership.

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  • No Silver Bullet

    No Silver Bullet

    Managers have this bad habit of looking for a silver bullet. That magical holy grail that will make all of their problems go away quickly, and preferably painlessly. Those expensive consultants. That fancy new CRM system. This flashy acquisition. That confusing and demoralizing internal reorganization. Not the last one, this one. Many have this same unrealistic expectation about innovation. […]

  • The Power of One Sigma

    One Sigma

    Six Sigma is a quality improvement program that gets its name from the concept of 99.9997% quality. In statistics, each sigma represents the statistical measure of 1 standard deviation from the mean in a range of outcomes in a normal distribution. Six sigma translates into no more than 3.4 defects per million opportunities. It is often related to (and sometimes conflated with) […]

  • Beyond Innovation Theatre

    Beyond Innovation Theatre

    Innovation is all about value creation. Or at least it should be. It’s easy to get caught up in the front end of the process. Brainstorming new ideas, drawing on whiteboards, and moving different colored sticky notes around the wall is fun. But all of that should be a means to an end. That end should be about […]

  • Top Five Posts from 2016

    top-5-2016

    Thanks to everyone who read, engaged, commented and shared my posts over the past year. I am proud to be a part of a great and growing global community that is committed to changing financial services for the better. Here’s to a great 2017! Want more innovation, strategy, and leadership for fintech and financial services?  Follow […]

  • Integrated Loyalty: How Uber and Capital One Embedded Loyalty into the Customer Experience

    uber-experience

    This is the last of my special Invested in Tech series with Capital One, where I have been taking a look behind the scenes at how they are using technology, innovation, and design to create a better banking experience. In my last post I spoke to Naveed Anwar who runs Capital One’s developer community partnerships […]

  • Banking on Blockchain

    banking-on-blockchain

    Last week I attended an IBM blockchain discussion at Rise New York, featuring Jalak Jobanputra, Founder and Managing Partner of Future\Perfect Ventures and Brigid McDermott, Vice President of Blockchain Business Development & Ecosystem for IBM, and moderated by Todd Pruzan, Editorial Director for Ogilvy. You can catch the video of the event here, and also […]

  • Building Better Bank-Fintech Partnerships

    building-bank-and-fintech-partnerships

    Talk of banks and fintech companies partnering together has increased dramatically in the past year.  There have definitely been some interesting partnerships announced, particularly with some of the marketplace lenders, various blockchain projects and some artificial intelligence driven bots. Most are in stages that are too early for a full analysis at this point. There […]

  • Improving the Consumer Payment Experience

    improving-consumer-payment-experience

    I’m continuing my look behind the scenes at Capital One to see how they are using technology, innovation, and design to create a better banking experience. Last week at Money20/20, I spent some time with Tom Poole, Managing Vice President for Digital at Capital One. I heard Tom speak on a panel called “The Role of […]

  • Designing a Better Banking Experience

    designing-a-better-banking-experience

    This week at Money20/20 in Las Vegas I spent some time behind the scenes at Capital One to see how they are using technology, innovation, and design to create a better banking experience. I sat down with Scott Zimmer, Capital One’s Global Head of Design, to focus on how design is taking on a growing […]