Innovation | Strategy | Leadership

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JP Nicols is a top-rated keynote speaker and an internationally renown advisor on innovation, strategy and leadership.

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  • What They Don’t Teach You at Banking School

    Banking School

    The financial services industry has a long and important tradition of executive education. Up and coming managers are sent off to graduate banking programs to learn industry best practices developed over prior decades, and in some cases, centuries. These programs are well prepared to teach the evolving art and science of asset and liability management, credit underwriting, portfolio […]

  • Disruption is Already Here

    Disruption 1000x571

    Disruption is already here. It just isn’t widely distributed yet, as William Gibson famously said about the future. Most of the disruption that we have seen in financial services so far has been on the surface, at the Experience Level. Customer touchpoints are often just digital wrappers around the same-old, same-old. Especially most of those created […]

  • Success is a Poor Teacher

    Success is a Poor Teacher

    Bill Gates has said “Success is a lousy teacher. It seduces smart people into thinking they can’t lose”. The sweet afterglow of success has a way of redefining as brilliant decisions all of the ways you got lucky, and glossing over a lot of little things that never were quite right along the way. It […]

  • No Silver Bullet

    No Silver Bullet

    Managers have this bad habit of looking for a silver bullet. That magical holy grail that will make all of their problems go away quickly, and preferably painlessly. Those expensive consultants. That fancy new CRM system. This flashy acquisition. That confusing and demoralizing internal reorganization. Not the last one, this one. Many have this same unrealistic expectation about innovation. […]

  • The Power of One Sigma

    One Sigma

    Six Sigma is a quality improvement program that gets its name from the concept of 99.9997% quality. In statistics, each sigma represents the statistical measure of 1 standard deviation from the mean in a range of outcomes in a normal distribution. Six sigma translates into no more than 3.4 defects per million opportunities. It is often related to (and sometimes conflated with) […]

  • Beyond Innovation Theatre

    Beyond Innovation Theatre

    Innovation is all about value creation. Or at least it should be. It’s easy to get caught up in the front end of the process. Brainstorming new ideas, drawing on whiteboards, and moving different colored sticky notes around the wall is fun. But all of that should be a means to an end. That end should be about […]

  • Top Five Posts from 2016

    top-5-2016

    Thanks to everyone who read, engaged, commented and shared my posts over the past year. I am proud to be a part of a great and growing global community that is committed to changing financial services for the better. Here’s to a great 2017! Want more innovation, strategy, and leadership for fintech and financial services?  Follow […]

  • Integrated Loyalty: How Uber and Capital One Embedded Loyalty into the Customer Experience

    uber-experience

    This is the last of my special Invested in Tech series with Capital One, where I have been taking a look behind the scenes at how they are using technology, innovation, and design to create a better banking experience. In my last post I spoke to Naveed Anwar who runs Capital One’s developer community partnerships […]

  • Banking on Blockchain

    banking-on-blockchain

    Last week I attended an IBM blockchain discussion at Rise New York, featuring Jalak Jobanputra, Founder and Managing Partner of Future\Perfect Ventures and Brigid McDermott, Vice President of Blockchain Business Development & Ecosystem for IBM, and moderated by Todd Pruzan, Editorial Director for Ogilvy. You can catch the video of the event here, and also […]