Tag Archives: practice management
You Do Realize This is a People Business, Don't You?

You Do Realize This is a People Business, Don’t You?

Bankers sometimes have a hard time understanding why their industry has satisfaction ratings right down there with utilities, cell carriers and bankrupt airlines. Maybe it’s because they sometimes have more in common with these business models than they would really care to admit. Companies and industries that score poorly in customer satisfaction tend to treat […]