I’m really not much of sports fan. I just figured out that the Florida Marlins are now the Miami Marlins when I saw their gorgeous new stadium on TV on opening day. This fact may be surprising to people who hear me a lot, because I love to use sports analogies. Not in that failed […]
Practice Management
How to Rebuild Trust in Financial Institutions
I always enjoy reading Ron Shevlin‘s work. He is a senior analyst with Aite Group, where they say he is “…a recognized thought leader for his pioneering research on right-channeling consumer interactions, the impact of customer advocacy on future purchase intention, and developing sense-and-respond marketing capabilities to improve sales and marketing efforts.” I’ll buy that. […]
“Leadership is influence. No more, no less.”
The headline quote comes from John C. Maxwell, author of The 21 Irrefutable Laws of Leadership. In my April 4th post, (When Your Accountability Exceeds Your Authority, Increase Your Influence) I talked about how the need to increase your circle of influence is more important than increasing your circle of control. If you are a manager with […]
When Your Accountability Exceeds Your Authority, Increase Your Influence
When I graduated from college and entered the workforce, I received some good advice from an older executive: “Make sure you don’t end up in a job where you have accountability without authority“, he told me. I nodded sagely as I drunk it in. I even repeated the advice from time to time to other friends as […]
Best of Bank Innovation 2012- Part 2
Yesterday I brought to you some of the best thoughts from Day One of the Bank Innovation conference held last week in San Francisco. It was a great event filled with some of the sharpest minds in financial innovation. Today, I bring you some of the best ideas from Day Two, plus a few of […]
Best Ideas From Bank Innovation 2012- Part 1
Last week I attended the Bank Innovation 2012 Conference in San Francisco. I met a lot of great people and picked up some new ideas. Here’s what stuck out for me (in a good way): What Is “Banking” Today? A Debate on the Future “We need to marry the online experience to the real world […]
Sorry, But You’re No Steve Jobs
Today is Apple’s 36th anniversary. Appropriately, there was an amusing article in the March 30 Wall Street Journal (Bio as Bible: Managers Imitate Steve Jobs) that described managers who take their admiration of the Apple co-founder beyond inspiration to imitation. Mindless repetition of another’s actions in hopes of repeating their success may work for a […]
Preview: Bank Innovation Conference
Here’s where to find me the next couple of days while I’m at the Bank Innovation conference in San Francisco. I’ll report back next week with implications on the intersection of leadership, advice and technology. Wednesday, March 28, 2012 Session 1: What Is “Banking” Today? A Debate on the Future How can banks realize the […]