We live in a real-time traffic, turn-by-turn directions, GPS world. Why do financial institutions still hand out the equivalent of gas station maps? I hear from many financial institutions that creating financial plans for their clients is an important goal, in fact some have goals to provide financial plans to all or a significant percentage […]
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Too Small to Fail: The Partnership Driven Nature of FinTech Startups
Too small to fail: The partnership-driven nature of fintech startups (via Pando Daily) By Houston Frost On May 22, 2013In the last quarter-century or so that has made up the digital revolution, one universal axiom has held true: evolve or die. Record labels were too busy suing pirates in the 1990s to adapt their business […]
What About the Overbanked?
I spent a great couple of days in San Francisco this week hearing from 72 FinTech companies at Finovate, stay tuned for my unique recap and thoughts from the largest Finovate ever. As usual, there were several companies focused on improving access and service to the so-called underbanked– those who are priced out of traditional […]
A Moneyball Approach to Wealth Management
Smaller and midsized banks can play in the wealth management big leagues, but they have to use some Moneyball type tactics to compete and win against the big budget competition. Before the financial crisis, a “Field of Dreams” approach worked– if you built it, they would come. An environment of deregulation, falling interest rates, a rising stock market […]
Using FinTech to Make Financial Advisors Better
Wealth management firms are increasingly turning to financial technology (FinTech) to enhance the client/advisor relationship, not just deliver self-service tools. It’s about time. That very subject is a prominent theme on this blog, and it comprises a lot of the work I do for financial services and FinTech firms. Ernst & Young’s recent report Enhancing the […]
Bank Innovation Panel: New Product Strategies
On Monday March 18 I will be moderating a panel on New Product Strategies & Possibilities at the Bank Innovation 2013 conference in San Francisco. The panel will discuss best practices to promote innovation in product management from a variety of perspectives from within and without the banking industry. That’s a topic I have been spending quite […]
Preview: Bank Innovation 2013
I am looking forward to the Bank Innovation 2013 conference March 18-19 in San Francisco. I will see more than a few old friends and hopefully make some new ones as some of the best and brightest minds in the industry Explore the Future of Customer Experience in banking. On Monday afternoon I will moderate […]
Reimagining Bank Product Design in the Experience Economy
When B. Joseph Pine II and James Gilmore wrote a book called “The Experience Economy,” they built on the work of Alvin Toffler (“Future Shock”) and others on the value of creating experiences. They cited Disney, Starbucks, Nordstrom and other leading brands as examples. Pine and Gilmore argue– and I agree– that our economy has […]