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Disruption is Already Here

Disruption is already here. It just isn’t widely distributed yet, as William Gibson famously said about the future. Most of the disruption that we have seen in financial services so far has been on the surface, at the Experience Level. Customer touchpoints are often just digital wrappers around the same-old, same-old. Especially most of those created […]

One Sigma

The Power of One Sigma

Six Sigma is a quality improvement program that gets its name from the concept of 99.9997% quality. In statistics, each sigma represents the statistical measure of 1 standard deviation from the mean in a range of outcomes in a normal distribution. Six sigma translates into no more than 3.4 defects per million opportunities. It is often related to (and sometimes conflated with) […]

Beyond Innovation Theatre

Beyond Innovation Theatre

Innovation is all about value creation. Or at least it should be. It’s easy to get caught up in the front end of the process. Brainstorming new ideas, drawing on whiteboards, and moving different colored sticky notes around the wall is fun. But all of that should be a means to an end. That end should be about […]

banking-on-blockchain

Banking on Blockchain

Last week I attended an IBM blockchain discussion at Rise New York, featuring Jalak Jobanputra, Founder and Managing Partner of Future\Perfect Ventures and Brigid McDermott, Vice President of Blockchain Business Development & Ecosystem for IBM, and moderated by Todd Pruzan, Editorial Director for Ogilvy. You can catch the video of the event here, and also […]