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Integrated Loyalty: How Uber and Capital One Embedded Loyalty into the Customer Experience

November 22, 2016 by JP Nicols

This is the last of my special Invested in Tech series with Capital One, where I have been taking a look behind the scenes at how they are using technology, innovation, and design to create a better banking experience. In my last post I spoke to Naveed Anwar who runs Capital One’s developer community partnerships […]

Filed Under: Bank Innovation, FinTech, Strategy

Banking on Blockchain

November 9, 2016 by JP Nicols

Last week I attended an IBM blockchain discussion at Rise New York, featuring Jalak Jobanputra, Founder and Managing Partner of Future\Perfect Ventures and Brigid McDermott, Vice President of Blockchain Business Development & Ecosystem for IBM, and moderated by Todd Pruzan, Editorial Director for Ogilvy. You can catch the video of the event here, and also […]

Filed Under: Bank Innovation, FinTech, Strategy

Building Better Bank-Fintech Partnerships

November 7, 2016 by JP Nicols

Talk of banks and fintech companies partnering together has increased dramatically in the past year.  There have definitely been some interesting partnerships announced, particularly with some of the marketplace lenders, various blockchain projects and some artificial intelligence driven bots. Most are in stages that are too early for a full analysis at this point. There […]

Filed Under: Bank Innovation, Leadership, Strategy

Improving the Consumer Payment Experience

November 1, 2016 by JP Nicols

I’m continuing my look behind the scenes at Capital One to see how they are using technology, innovation, and design to create a better banking experience. Last week at Money20/20, I spent some time with Tom Poole, Managing Vice President for Digital at Capital One. I heard Tom speak on a panel called “The Role of […]

Filed Under: Bank Innovation, FinTech, Leadership, Strategy

Designing a Better Banking Experience

October 27, 2016 by JP Nicols

This week at Money20/20 in Las Vegas I spent some time behind the scenes at Capital One to see how they are using technology, innovation, and design to create a better banking experience. I sat down with Scott Zimmer, Capital One’s Global Head of Design, to focus on how design is taking on a growing […]

Filed Under: Bank Innovation, FinTech, Strategy

Fear and Coding in Las Vegas

October 23, 2016 by JP Nicols

Like so many of the the fintech flock, I am about to make my annual Fall migration to Las Vegas for the Money20/20 conference. I am looking ahead to what I hope to see there, which is how fintech is becoming more and more embedded into customer experiences and customer expectations, and how financial institutions […]

Filed Under: Bank Innovation, Leadership

Bankers Are From Mars…

September 6, 2016 by JP Nicols

It is not news here, or anywhere else, but bankers and fintech entrepreneurs are from different planets. They are just wired differently. Just a few years ago, all of the fintech companies wanted to put traditional financial institutions out of business. Disrupt the industry!, they said. Despite the fact that we still have over 6,000 banks in the U.S. alone, […]

Filed Under: Bank Innovation, FinTech, Strategy

Rise of the AND-I’s

July 19, 2016 by JP Nicols

Make way for the And-I’s. And-I’s are my name for a new phenomenon I’ve noticed in financial services job titles. “And-I” stands for the words “and innovation” tacked on to the end of existing job titles. Your “Head of Digital Banking” is now “Head of Digital Banking and Innovation“. Boom. You’re now in the innovation game. […]

Filed Under: Bank Innovation, FinTech, Leadership, Strategy

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