Bankers sometimes have a hard time understanding why their industry has satisfaction ratings right down there with utilities, cell carriers and bankrupt airlines. Maybe it’s because they sometimes have more in common with these business models than they would really care to admit. Companies and industries that score poorly in customer satisfaction tend to treat […]
Practice Management
…and They Don’t Hire Advisors Very Well Either
In my February 25th post They Can Always Spend More… I referenced several massive financial failures of the rich and famous. Forbes continued the hit parade yesterday in Robert Laura’s article What Broke Athletes And Celebrities Can Teach Retirees: The statistics are startling: Sports Illustrated estimates that 78% of former National Football League players are […]
Why Your Team Is Not Successful
Struggling to understand why your team is not successful? As a leader, it’s your job to figure out the answers. Here are five questions to ask yourself: Is everyone on the team clear about the team’s overall goal and their specific objectives? Do each member’s objectives tie out to the overall team goal? Does every […]
Are You Using Technology to Engage and Collaborate With Your Clients?
I created this blog to explore the intersection of leadership, advice and technology to improve the lives of financial advisors and their clients. Leadership is a critical element for any organization, and there are many great sources to tap for inspiration and further exploration. But setting leadership aside for the moment, I have lately found […]
Does Your Team Have What It Takes To Thrive In A New Era?
In January of 2010 John Kim of Heidrick & Struggles wrote in a blog piece What bank leaders do you need post-crisis?: There may be little agreement about precisely where we stand in terms of economic recovery generally or financial services recovery specifically, but one thing is certain. When the inevitable recovery gets into full swing […]
What’s the Talent Density of Your Team?
Even though some of the business decisions that Netflix management has made recently have not been well received, I still think that many of the firm’s cultural attributes are worth studying. As Netflix is back in the news again with a new DVD plan, I thought of CEO Reed Hastings’ words in a 2009 slide presentation: […]
Nine Reasons Managers Struggle
Reposted from: Leading Blog: A Leadership Blog: Nine Reasons Managers Struggle. I will have to check my network, it sounds like we may have worked with some of the same people… If I could add a tenth reason, I would suggest: They are on an endless quest for the ‘holy grail’. They spend an inordinate amount of […]
Why Bankers Need to Think Like Private Fixed Income Investors
Banks are in the business of taking and managing risks. Get that wrong and you go out of business, and there are many recent examples. I have sometimes worked with advisors who view loans as just another product to sell. This type of advisor also tends to view anyone in the credit underwriting and approval […]